Frequently Asked Questions: You have questions. We have answers.
Ordering & Paying
We are happy to accept VISA, MasterCard, American Express, Discover and PayPal.
For those on a tighter budget, we also offer PayPal’s Buy Now, Pay Later online for orders of $30.00 or more. If you prefer to mail your order in, we also accept checks and money orders, but your order will take longer to receive.
Please note that PayPal can only be used on our website, and not on phone or mail orders.
It’s nice and easy! Just type the item number that’s listed in the catalog after the product description into our keyword/item # search box, located at the top center of most of our pages on our website. This will take you to the product that you are interested in, provided it’s in stock.
Then select the style, size, color, quantity, or any other necessary information before clicking the button “add to cart”. Continue this process until you are done shopping and complete your purchase by checking out. Enjoy!
To find the right size, start by reviewing our Appleseed’s Fit Guide to learn how to get the right measurements. Then view the appropriate size guide below:
After you’ve added your items to the cart, click on the shopping bag in the top right corner. On the right hand side of the screen you’ll see a section labeled “Apply Promo Code”. Enter your code in the box and click Apply. If your code is valid for your purchase, it will show you the specifics of the discount. If it isn’t valid, you'll receive an error message explaining the reason.
As you check out, you’ll see a box for Gift Cards on the Payment page. Enter your Reward Number there and click Apply.
As you check out, you’ll see a box for Gift Cards on the Payment page. Enter your Gift Card Number there and click Apply.
We’ll do our best to get it to you as quickly as possible! In-stock items shipped with Standard Shipping arrive within 8 to 10 business days. Click here for more detail.
In-stock items shipped with Priority Shipping arrive within 3 to 4 business days. Click here for more detail.
We do our best to process orders quickly! If your order has already been ‘picked and packed’ at our warehouse, we cannot make changes. If you want to try to change or cancel your order, please call us at 1-888-430-5711, between the hours of 8:00am and 1:00am ET, 7 days a week.
We are so happy to hear that you’re interested in receiving our catalogs! You can subscribe to our mailing list online at Request a Catalog.
Your first catalog can take up to 2 weeks to arrive, but you don’t have to wait, just shop our full assortment right here on our website!
Promotions & Discounts
You can sign up for our emails to receive exclusive discounts and offers by clicking here.
After you’ve added your items to the cart, click on the shopping bag in the top right corner. On the right hand side of the screen you’ll see a section labeled “Apply Promo Code”. Enter your code in the box and click Apply. If your code is valid for your purchase, it will show you the specifics of the discount. If it isn’t valid, you’ll receive an error message explaining the reason.
Unfortunately, no. That’s why we make our discount offers rich with savings for you. If you have Rewards Points to redeem, you can use those and a Promotion Code on the same order.
What are Rewards Points? Click here to find out!
Shipping & Delivery
Orders shipped using Standard Shipping arrive within 8 to 10 business days.
Standard shipping charges are calculated on the order subtotal before the promotional discount is applied.
Standard Shipping & Handling Charges Per Delivery Address:
$00.00 - $30.00 = $9.99
$30.01 - $40.00 = $10.99
$40.01 - $60.00 = $12.99
$60.01 - $80.00 = $14.99
$80.01 - $100.00 = $16.99
$101.00 - $150.00 = $18.99
$150.01 - $200.00 = $20.99
$200.01 and over = $22.99
We ship to AK, HI and US territories for an additional charge of $8.99. Approximate shipping to these areas is 4-7 days, depending on the remoteness of the address.
Orders shipped using Priority Shipping arrive within 3 to 4 business days. (Saturday, Sunday and Holidays are not considered business days.) Priority Shipping is an additional charge of $18.99 per order, on top of Standard Shipping.
- Is delivered by FedEx
- Is only available with in-stock merchandise (backorders will ship with standard delivery once it is available, and will not be charged for priority shipping)
- Cannot be used to ship items to PO Boxes, APOs or FPOs
- Is not available with all items, such as items shipped from the manufacturer, and this restriction will be noted on the page advertising the item
If you add a valid email address to your account, we are happy to send you Order & Shipping Confirmations, as well as other order related notifications.
To track your order, please click here and fill out the requested information. If you need additional information beyond that, visit our Contact Us page and select 'I need help with my order' to send us an email. Please be sure to include your order number in your email.
You can, and it’s easy to do, but you must have a valid email address on your account so you can receive the Shipping Confirmation emails.
Once your order ships, you’ll receive an email with a subject line of “Your package is on the way!” Just click the ‘Track Your Order’ button, then follow the instructions in the Delivery Notifications section of the web page you’re taken to, and sign up to get text alerts.
We offer items that ship directly from the manufacturer so we can bring you an even greater selection of items.
These items cannot be shipped with Priority Shipping and they can only be shipped within the continental United States (no shipments to FPO, APO P.O. Boxes or military bases).
Returns & Exchanges
We want you to be happy with your purchase, so if you are not satisfied with a Appleseed’s item, we’ll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition.
For products returned within 60 days from the date they shipped, refunds will be made in your original form of payment.
For products returned between 60 and 180 days from the date they shipped, you will receive store credit which will be good toward a future purchase at Appleseed’s.
If you received the merchandise as a gift or used a gift card for the purchase and return it requesting a refund, you will receive store credit to be used on a future purchase with Appleseed’s.
Store credits are issued for the value paid for eligible merchandise only and expire 90 days from the date issued. Store credits have no cash value.
If you request an exchange for an item(s) that is higher priced, your original method of payment may be charged additional shipping and handling according to our rate chart. See your order form or our website for rates.
All clearance items (price ending in $.97) are FINAL SALE. These items cannot be returned or exchanged. If you do return it, you will not be refunded for the item or shipping cost.
Any merchandise not covered by this policy will clearly state the exemption on its product page located at Appleseeds.com or in the catalog.
Swimwear must have the sanitary liner attached.
Step 1: Locate the Packing Slip
Fill out Return Form located in the middle section of the packing slip included with your order. Can’t find your packing slip? Print a return and exchange form here.
Step 2: Pack It
Cut the Return Form off your packing slip, keeping the top portion for your records and the bottom label for the outside of the return. Include the Return Form inside with the item(s) you are returning.
Step 3: Label It
Attach the pre-paid return shipping label to the outside of the package to take advantage of our flat rate return shipping OR pay the shipping yourself and address the package to:
Return Processing Center
148 Industrial Blvd
Eatonton, GA 31024
Step 4: Ship It
If you use our pre-paid shipping label, give the package to your Postal Carrier or drop it off at any U.S. Post Office location.
Note: Keep the tracking number on the front of the form until the return is received and credited. Returns can take 2 to 3 weeks to process. Please allow 1 to 2 billing cycles for credits to process on your credit card.
Returns take 2 to 3 weeks to be fully processed from the time you put it in the mail to us. Once we’ve processed it, we’ll send you an email as long as you’ve got a valid email address on file with us.
Returns take 2 to 3 weeks to be fully processed, and we’ll set up an even exchange as soon as we process the return. We’ll send you an email so you’ll know we’ve placed the order for your exchange. From there, you’ll receive our regular shipping emails - orders typically take 8 to 10 days to arrive once they’ve been placed.
We’ll send you an email when your return and/or exchange have been processed. Just make sure you’ve got a valid email address on your account.
Emails & Website Information
We are happy to hear that you would like to join our email list! Please click here to subscribe and receive exclusive online offers!
You can, and it’s easy to do, but you must have a valid email address on your account, so you can receive the Shipping Confirmation emails.
Once your order ships, you’ll receive an email with a subject line of Your package is on the way! Just click the ‘Track Your Order’ button, then follow the instructions in the Delivery Notifications section of the web page you’re taken to, and sign up to get text alerts.
You can shop without signing in, but having a User Name and Password for the site can be very helpful! You can store multiple shipping addresses, save payment information if you want, and have access to your order history - so you can see what you bought and when you bought it.
You can also become a member of our Rewards Club and earn points for shopping!
Click here to register now.
On the log in page, click the Forgot Password link and follow the instructions from there.
Tip: If you don’t see the password reset email in just a couple of minutes, check your junk/spam folder to make sure it’s not there.
Visit My Account/My Profile/Password and follow the instructions on the screen.
Visit My Account/My Profile then click the Edit button and make your updates, don’t forget to save!
If you add a valid email address to your account, we are happy to send you Order & Shipping Confirmations, as well as other order related notifications.
Simply type in “gift card” in the Search box on our site, then choose the dollar amount you’d like to purchase! You can also call our order line at 1-800-767-6666.
As you checkout, you’ll see a box for Gift Cards on the Payment page. Enter your Reward Number there and click Apply.
No need to worry. We’ll send a new store credit certificate to the name and address the merchandise was shipped to in order to make a new purchase.
Appleseed’s Rewards Club is a loyalty program that is free to join! There is no membership fee to participate.
You will earn points when you shop, and points can be claimed for discounts on future purchases. You’ll earn 1 point for each dollar spent on merchandise and 100 points equals a $5 reward! See the Rewards Club terms and conditions.
The tier levels are based on the amount spent on qualifying purchases in the 12 months after you join Rewards Club. As soon as you spend enough to qualify for the next tier, you will move up to that tier. A Qualifying Purchase consists of the price of the item less discounts.
The month you originally enrolled is your anniversary month. This will be month one for the 12-months of your Rewards Club spending evaluation to determine your starting tier status for the upcoming year.
Tier levels, based on annual amount spent on qualifying purchases:
- Bronze: $0 - $99
- Silver: $100 - $249
- Gold: $250 - $499
- Platinum: $550 +
To become a Rewards Club Member, click here and click ‘Join and Create Account’. There is no cost to join!
- If you already have an online account (are a registered user): sign into your account, check the ‘Sign me up for Appleseed’s Rewards Club’ box, and click sign in.
- If you do not have an online account, you’ll need to create one and become a registered user. There are many great reasons to do so! Make sure to check the box to sign up for (Brand) Rewards Club.
Yes, you’ll need an email address to join. This helps us communicate your account status, alert you to bonus days, celebrate your birthday and more. If you want to access your Rewards Club account so you can view your account, see what rewards are available and other ways you can earn points – you need to be logged in to the “My Account” section on Appleseeds.com.
There are many ways to earn points. Some ways include:
- Enrolling in Rewards Club
- Buying our products
- Moving up to the next tier level
- Making a qualifying purchase within 30 days of joining the club
- Making 2 qualifying purchases within 90 days of each other (one-time bonus annually)
- Making 4 qualifying purchases in a year (one-time bonus annually)
- Sharing your birthday month & day in your Rewards Club account, we’ll surprise you with a birthday gift of points!
Yes, points expire after 180 days of being earned. You can always sign into your account, go to your Rewards Club/Activities to see how many points you have earned and when they will expire.
To be considered a qualifying purchase, the order must be for merchandise sold on our website or in our current catalogs. The item must be shipped before points will be awarded. The email on your order must be the one used for the Rewards Club in order to receive your points. There are some exclusions, and you will not earn points for:
- the purchase of gift cards
- discounts applied to purchases
- shipping & handling fees
- other services that may be offered
No, only purchases made on or after the date of your enrollment into the Rewards Club will earn points.
Point availability varies depending on the type of benefit or activity. Below is how points are awarded for each type of activity:
- Enrollment points: at time of confirmed enrollment into the club
- Product purchase points: when the item(s) ship. If your items from your order ship on different dates, points earned will be available as each item ships
- Birthday bonus points: on your birthday, if your birth month and day are entered into your Rewards Club account at least 1 day prior to your birthday
- Purchase within 30 days of enrollment: for any order placed within 30 days of your enrollment date, the bonus points will be awarded when the item(s) ship
- Two purchases within 90 days: any time 2 orders are placed within 90 days, bonus points will be awarded when the second qualifying order is shipped. This benefit only happens once a year
- Four purchases in a year: any time you place four orders within your Reward Club year, you will receive bonus points after the fourth order placed is shipped
For returns meeting our return policy, your points balance will be reduced by the qualifying product price amount. Points are not added back to your Rewards Club point balance for returned items.
For an exchange, you may notice a decrease in points on your Rewards Club point balance for the processed return, then an increase in points for the value of the new exchange item once it ships
For every 100 points you have earned, you are able to redeem a $5 reward.
It’s easy to redeem your reward! Once you’re in you shopping bag and ready to check out, available rewards will show on the right hand side of the screen. Just click redeem and proceed with checkout!
Log into My Account on Appleseeds.com, click on Rewards Club on the left-hand side of page. This will bring up your Rewards Club dashboard so you can:
- Check points balance
- See tier level
- Check point and reward expiration dates
- View the ways to earn additional points
- View your activities so far
Please note, you will need to be enrolled in Rewards Club and have created an account at Appleseeds.com to do this.
If you need to change your email account for any reason, please send an email request with your old and new email address to our customer service team. Since your email is your Rewards Club identifier, your account information will need to be combined. Allow 2 to 3 business days for the update to be completed.
You can change your email preference or unsubscribe from marketing emails. Simply click on the unsubscribe link at the bottom of the email you receive. In that link, you can change the frequency or stop receiving the emails that are not order related.
Note: if you unsubscribe from emails, you will only receive a monthly Rewards Club status update and will not receive word about special bonus days, your birthday bonus points or any other offers.
We wish you wouldn’t go. If you would like to change your email preference, you can click unsubscribe at the bottom of the email we send you and select your preferred frequency and content.
If you would like to completely unenroll from the program, you will lose all points, rewards and history with your account. You can always re-enroll in Rewards Club, but you’ll be starting over. If you wish to unenroll, please visit our Contact Us page and send an email request stating that you would like to disenroll; include your name, email address and phone number. Please allow 2 to 3 business days for your requested to be completed. For more information on our Rewards Club, visit the Terms & Conditions of the program.
State Privacy Laws
You can make a verifiable request to exercise the Right to Know, the Right to Request Deletion, request to exercise the Right to Opt-Out of Sale and Share, and the Right to Correct via our Website (“Site”) by clicking here or by calling us at 1-888-912-0942.
When you make a verifiable request here or by calling 1-888-912-0942, you may be asked to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request within 10 days.
We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers.
We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.
We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.
We will maintain a record of the request of deletion as part of the record retention requirements for at least 24 months.
Also, state privacy laws provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Appleseed’s may not delete your information even though you requested the personal information be deleted.
Appleseed’s may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.
Please note, even if Service Providers are notified of your request, state privacy laws provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.
We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold or shared your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.
If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.
Your security is of the utmost importance to us. We use a secure server to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions.
California’s Proposition 65
Prop 65 is a California law that requires companies to provide warnings for products that contain chemicals known to the state of California to cause cancer, birth defects and/or other reproductive harm. For more information to go www.P65Warnings.ca.gov
The Prop 65 warning is required by the state of California for products that contain certain levels of chemicals known to the state of California to cause cancer, birth defects and/or reproductive harm. If a product does not display a warning on the product information page, the supplier of the product has indicated that it does not require a Prop 65 warning.
Although the product meets federal safety standards, we include the warning as required by the state of California, which has more strict requirements. We care about your safety and comply with applicable health and safety requirements. For more information go to www.P65Warnings.ca.gov.
We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority’s website.
We may be required by law to provide the state tax authority with a report of the total amount of all your purchases at the end of the year. Additional information on your tax reporting obligations are available at the state taxing authority’s website.
VIP Plus is no longer offered. It was a fee-based loyalty program that was previously offered by Appleseed’s.
We are not enrolling new members as this program has been discontinued. Current members maintain their membership per the terms and conditions of the program. To learn about our new loyalty program, Appleseed’s Rewards Club, click here!
If you would like to cancel your membership, please visit www.appleseedssvipplus.com/Login or call 1-877-716-0333 to cancel. There is no obligation to continue. You may cancel at any time if you are not completely satisfied, and there will be no future charges.