Frequently Asked Questions:  You have questions. We have answers.

We appreciate your interest in Appleseed's. We are no longer accepting new orders online, by phone or by mail.

We’ll do our best to get it to you as quickly as possible! In-stock items shipped with Standard Shipping arrive within 6 to 12 business days. Click here for more detail.

Unfortunately, we are not able to change an order once it's been placed. We apologize for any inconvenience this may cause.

Orders shipped using Standard Shipping arrive within 6 to 12 business days.

If you add a valid email address to your account, we are happy to send you Order & Shipping Confirmations, as well as other order related notifications.

To track your order, please click here and fill out the requested information. If you need additional information beyond that, visit our Contact Us page and select 'I need help with my order' to send us an email. Please be sure to include your order number in your email.

You can, and it’s easy to do, but you must have a valid email address on your account so you can receive the Shipping Confirmation emails.

Once your order ships, you’ll receive an email with a subject line of “Your package is on the way!” Just click the ‘Track Your Order’ button, then follow the instructions in the Delivery Notifications section of the web page you’re taken to, and sign up to get text alerts.

For orders placed on or after May 19, 2025: We are no longer accepting returns or creating exchanges for Appleseed’s. We apologize for any inconvenience. If you do return these items, you will not be refunded for the item or your shipping cost, and the items will be disposed of and cannot be re-shipped to you under any circumstances.

For orders placed on or after May 19, 2025: We are no longer accepting returns or creating exchanges for Appleseed’s. We apologize for any inconvenience. If you do return these items, you will not be refunded for the item or your shipping cost, and the items will be disposed of and cannot be re-shipped to you under any circumstances.

For orders placed before May 19, 2025: Returns take 2 to 3 weeks to be fully processed from the time you put it in the mail to us. Once we’ve processed it, we’ll send you an email as long as you’ve got a valid email address on file with us.

For orders placed on or after May 19, 2025: We are no longer accepting returns or creating exchanges for Appleseed’s. We apologize for any inconvenience. If you do return these items, you will not be refunded for the item or your shipping cost, and the items will be disposed of and cannot be re-shipped to you under any circumstances.

For orders placed before May 19, 2025: Returns take 2 to 3 weeks to be fully processed, and we’ll set up an exchange as soon as we process the return. We’ll send you an email so you’ll know we’ve placed the order for your exchange. From there, you’ll receive our regular shipping emails - orders typically take 6 to 12 business days to arrive once they’ve been placed.

For orders placed on or after May 19, 2025: We are no longer accepting returns or creating exchanges for Appleseed’s. We apologize for any inconvenience. If you do return these items, you will not be refunded for the item or your shipping cost, and the items will be disposed of and cannot be re-shipped to you under any circumstances.

For orders placed before May 19, 2025: We’ll send you an email when your return and/or exchange have been processed. Just make sure you’ve got a valid email address on your account.

You can, and it’s easy to do, but you must have a valid email address on your account, so you can receive the Shipping Confirmation emails.

Once your order ships, you’ll receive an email with a subject line of Your package is on the way! Just click the ‘Track Your Order’ button, then follow the instructions in the Delivery Notifications section of the web page you’re taken to, and sign up to get text alerts.

On the log in page, click the Forgot Password link and follow the instructions from there.

Tip: If you don’t see the password reset email in just a couple of minutes, check your junk/spam folder to make sure it’s not there.

Visit My Account/My Profile/Password and follow the instructions on the screen.

Visit My Account/My Profile then click the Edit button and make your updates, don’t forget to save!

If you add a valid email address to your account, we are happy to send you Order & Shipping Confirmations, as well as other order related notifications.

Some state privacy laws give consumers more control over how their personal information is being used. Click here to review our Privacy Policy and learn more.

You can make a verifiable request to exercise the Right to Know, the Right to Request Deletion, request to exercise the Right to Opt-Out of Sale and Share, and the Right to Correct via our Website (“Site”) by clicking here.

When you make a verifiable request here, you may be asked to provide certain pieces of personal information to verify your identity. We will confirm receipt of your verifiable request within 10 days.

We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

Under state privacy laws, we have the right to deny your request if we cannot verify your identity. Once you submit your verified request, we will match the personal information you may have provided to our internal records. If we are unable to verify your identity, we will direct you to our general Privacy Policy so you may review additional information.

Identifiers: real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, driver’s license number, customer number, or other similar identifiers.

Please visit our Privacy Policy for this information.

We will confirm receipt of your verifiable request for the Right to Request Deletion within 10 days. We will try to respond to your request within 45 days. The 45-day period will begin on the day we receive your verifiable request. If necessary, we may take an additional 45 days to respond to your verifiable request, for a maximum of 90 days total – if the added 45-day period is needed, we will provide notice and explanation of why the extension is required.

We will send you correspondence regarding your request to delete within the timeframe outlined above. In the correspondence, we will specify the way the personal information was deleted.

We will maintain a record of the request of deletion as part of the record retention requirements for at least 24 months.

Also, state privacy laws provides businesses certain exemptions from the Right to Request Deletion – there may be instances where Appleseed’s may not delete your information even though you requested the personal information be deleted.

Appleseed’s may share the personal information it has collected about you to its service providers. If you make a verifiable request to exercise the Right to Deletion, we will provide notice to our Service Providers to delete your personal information from their records. In communication to you, we will confirm that we notified our Service Providers of your request to exercise your Right to Deletion.

Please note, even if Service Providers are notified of your request, state privacy laws provides several exemptions from the Right to Deletion allowing the Service Providers to keep records of your personal information even though you requested the personal information be deleted.

We will act on the request to Opt-Out within 15 days from the date we receive your request. We will notify you that we communicated with third parties to whom we sold or shared your personal information that you have exercised your Right to Opt-Out and to instruct the third parties not to further sell the information.

If we have a good-faith, reasonable, and documented belief that a request to Opt-Out is fraudulent, we may deny the request. If we deny the request, we will inform you that we will not comply with the request, and we will provide an explanation why we believe the request is fraudulent.

We collect sales tax in the city of Nome, AK; AL; AR; AZ; CA; CO; CT; DC; FL; GA; HI; IA; ID; IL; IN; KY; KS; LA; MA; MD; ME; MI; MN; MO; MS; NC; ND; NE; NJ; NM; NV; NY; OH; OK; PA; PR; RI; SC; SD; TN; TX; UT; VA; VT; WA; WI; WV and WY as required by law. States requiring sales tax are subject to change. We reserve the right to charge or collect applicable sales tax for your order. Therefore, your final sales tax charge may vary from what you see on the Order Review page of checkout. Sales tax amounts are calculated based on the address the purchase will be shipped to. Please note the type of product you purchase may affect the sales tax rate, additional sales tax might be charged by local governments, and sales tax laws change frequently. For states imposing sales or use taxes, your purchase is subject to tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it was made over the Internet, by catalog, or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. It is possible that you may be responsible for the payment of sales/use taxes on your orders, even though we are not required to collect sales/use taxes from you. In these situations, our listing of $0 tax at time of order does not mean that you are not responsible for the payment of taxes on the order. Rather, it means that we are not required to collect sales/use tax at the time of the order. It is your responsibility as the purchaser to pay sales/use taxes. Details on how to file these returns may be found at the state taxing authority’s website.

We may be required by law to provide the state tax authority with a report of the total amount of all your purchases at the end of the year. Additional information on your tax reporting obligations are available at the state taxing authority’s website.

Please visit the Contact Us page and send us an email. We respond to emails during our business hours of 7:00am to 4:00pm ET, Monday through Friday.